Refund policy

Exchanges
Flowers can be exchanged if item does not meet customer expectations. Flowers to Go must be notified of exchange request within 24 hours of receipt. Original floral arrangement must be returned in order to receive a replacement. Single replacement per order.

Refunds
Refunds will only be issued if order needs to be canceled due to product unavailability, or if delivery/pickup date cannot be accommodated. No refunds will be issued after product has been delivered/picked up. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve processed your return, please contact us at flowers2gofw@gmail.com.